KnitPicks is awesome!
I miscalculated the number of skeins needed to complete my latest knitting project. The yarn was purchased as a clearance item, so I
figured the color was no longer available, and had a bit of a pout.
Miraculously, it was still for sale!
A note was added during purchase that I was looking for a
specific lot number, but I was certainly not holding my breath that anyone would see or pay
attention.
The box of yarn (yes, I purchased more than a single skein!) arrived earlier than the
estimated delivery date, and I was very excited to open the box and get back to my knitting needles.
The lace weight yarn was left uncovered at the center of the box –
right where I used a pair of scissors to cut the tape. And, you guessed it, I also cut into my skein
of yarn. The damage is minimal, but I
want to kick myself for such a silly mistake.
But my lot numbers match!
So the packers get massive points for finding old lot numbers,
but lose a few for not making it possible to open the package without clipping the precious cargo. Then again, maybe I should just be more careful!
That's fantastic! It's not everyday (by any means) that you encountered such terrific customer care or have such a great overall experience when shopping online.
ReplyDeleteThe wool is a beautiful colour and really turning into such a wonderfully lovely sweater.
♥ Jessica